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<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span><br><br><div><strong>Technical Support Representative — full time, weekends + three weekdays — $40,000 / year + benefits (Locations: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington)<br></strong><br></div><div>It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, then please apply!<br><br></div><div>Porkbun is a fully-remote domain name registrar. We’re looking to add multiple <strong>U.S.-based</strong>, full-time Technical Support Representatives. <strong>We are hiring from within states where we are already operational; eligibility is restricted to: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.</strong><br><br></div><div>From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy individuals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.<br><br></div><div>We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface can’t solve every customer problem.<br><br></div><div>Typical issues:<br><br></div><ul><li>“How do I connect my domain to Shopify?”</li><li>“How do I transfer my domain to Porkbun?”</li><li>“My website isn’t working.”</li><li>“How do I purchase Wordpress hosting?”</li><li>“Why didn’t my payment go through?”</li><li>“Why is your company named Porkbun?”<br><br></li></ul><div>Don’t know much about domains? We’ll train you! If you’ve got proven diagnostic ability and love learning new things, specific knowledge of the industry is not required.<br><br></div><div>Important skills:<br><br></div><ul><li>You can write emails with a professional tone, and deliver excellent support… even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)</li><li>You love the feeling of making a customer happy</li><li>You’re a really good problem solver</li><li>You have at least two years of tech support experience either at an internal help desk or customer-facing position</li><li>You have a steady Internet connection and a quiet room to work out of</li><li>You work efficiently in a remote work environment</li><li>You are perfectly fine with horrible hilarious puns<br><br></li></ul><div>If the above describes you, or you can make a strong case for why we should hire you anyway, please follow the below instructions <strong>EXACTLY</strong> and respond accurately -- failure to do so means we will filter out your application.<br><br></div><ul><li>Attach your resume and cover letter to an email as two separate .pdf documents</li><li>Address your email with the subject line “Technical Support Representative”</li><li>Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:<ul><li>Are you based in the USA and eligible for employment (Yes/No)?</li><li>Are you based in one of the following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)?&nbsp;</li><li>Do you have two or more years of support experience (Yes/No)?</li></ul></li><li>Feel free to add other relevant, brief content to your email but it must begin with those three questions and your accurate responses</li><li>Send that email with attachments to careers@porkbun.com<br><br></li></ul><div>The days required are&nbsp; Saturday and Sunday (firm), plus three weekdays. Available shifts start at either 7am Eastern time or 9am Pacific.<br><br></div><div>Starting pay: $40,000 / year + benefits<br><br></div><div>This position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with company contribution after the first year.<br><br></div><div>Why work for Porkbun:<br><br></div><div>We’re a small team, but we’re making a big splash in a multi-billion-dollar industry, like a pig running through a puddle. This means a single, motivated individual can make a huge impact.<br><br></div><div>Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but we’re not blind optimists; instead our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.</div>

Remote Technical Support Representative

<div>The mission of Customer Support is to provide assistance when customers have questions about our LeadSimple products, service or are experiencing issues. The focus is on how the customer is interacting with the product to improve full adoption and deliver a customer experience that aligns with our customer obsession vision.&nbsp;<br><br></div><div><strong><br>A day in the life of…<br></strong><br></div><ul><li>Track and Surface Customer Requests and Feedback - Tracks customer requests and effectively communicates the details to the engineering team to complete the request.&nbsp;</li><li>Evaluate Client Tickets and Delegate to Applicable Team - Demonstrates clear knowledge of what LeadSimple can and can’t do. Takes client requests, creates tickets, evaluates, then passes to the appropriate internal department.</li><li>Maintains a High Degree of Customer Satisfaction - Measured by promoter scores, response time, and ticket ratings</li><li>Provide Consolidated Client Feedback - Recommend service and product enhancement to improve the sales potential and customer satisfaction. Minimum of 3-5 actionable insights and changes per quarter gleaned from client interaction.</li><li>Maintains Educational Resources - Continuously update educational resources including training documentation, training courses, &amp; videos.</li><li>Facilitate Video/Phone Calls with Clients - Able to facilitate video/phone calls with clients at any time during working hours.</li><li>Participate in Weekly Team Meetings - Participate in and provide value to the team meetings every week.</li><li>Maintain Metrics - Meet or exceed CSAT score, response time, &amp; ticket rating goals set on a quarterly basis.</li><li>Develop Skills Necessary to Manage Future Client Implementation Projects - Seeks out information and knowledge for future plans to effectively manage capacity to handle a pipeline of 8-10 proposals per month.</li><li>Build Custom Solutions - Consult with customers and build custom solutions based on their needs.</li></ul><div><strong><br>Expectations for your first 90 days:<br></strong><br></div><ul><li>Confidence in handling customer issues independently by 90 days. The expectation is that 75% of tickets can be handled autonomously.&nbsp;</li><li>CSR will respond to customer inquiries and own the outcome. No one will know everything, but the CSR needs to be able to handle the majority of customer issues autonomously.&nbsp;</li><li>Equal contributor of workload responsibilities. Reps must handle an equal amount of work dispersed amongst the team. As an example, if we have 4 reps and a manager, you would be expected to work 25% of the ticket load for the week.&nbsp;</li><li>We are a small team, and in order for our team to run efficiently everyone needs to pull their share of the workload. The expectation is that the CSR will handle an equal amount of work as the other CSR members, excluding managers. We expect each team member to update or write at least one help article per month.&nbsp;</li><li>Customer Obsession - Maintain high CSAT Score of 94.0%</li><li>Our core value of customer obsession is paramount at LeadSimple. We expect a CSAT score of 94%</li></ul><div><strong><br>Perks:<br></strong><br></div><ul><li>Monthly Friday Free Day - You read that RIGHT! One Friday every month we ‘CLOSE SHOP’ and enjoy a three day weekend! Who doesn’t like 12 days extra off work!</li><li>Company Holidays</li><li>Paid Time Off (in addition to the above)</li><li>Monthly Healthcare Allowance</li><li>Yearly Vacation Allowance</li><li>Fun and outcome driven work environment with a smart, hard working team</li><li>Location independence</li><li>Mission driven company and values-based culture</li></ul><div>🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?<br><br></div><div>‍<br><br></div><div>We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.<br><br></div><div>‍<br><br></div><div><strong>The long version of our story:</strong> Back when web 2.0 was a thing (<em>get off my lawn!</em>) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.<br><br></div><div><strong><br>Please only apply if you:<br></strong><br></div><ul><li>Embrace learning new technology&nbsp;</li><li>Learn fast</li><li>Communicate crisply</li><li>Proactively seek solutions</li><li>Own the outcome</li><li>Embody emotional maturity</li><li>Bring an optimistic “can do” attitude</li><li>Supply your own internet and smartphone</li><li>[0+ Experience in…]</li><li>Have B2B SaaS experience (preferred)</li></ul><div>‍<br><br></div><div><strong>Location Requirements<br></strong><br></div><ul><li><strong>Due to our core business hours, applicants must be located between -8 GMT&nbsp; to +2 GMT&nbsp; (Americas, Africa, and Western Europe)</strong></li><li><strong><em>**NOTE: We are not accepting applications in California, Colorado, or New York at this time.</em></strong></li></ul><div>‍<br><br></div><div>Our Interview Process<br><br></div><ul><li>Fill out the application, located here [insert link of job application]</li><li>Introduction call with People Operations (15 minutes)</li><li>Offline work sample test (up to 60 minutes)</li><li>Interview with Hiring Manager (60 - 90 minutes)</li><li>Possible panel interview (up to 60 minutes)</li><li>Offer call (15 minutes)</li><li>Written offer</li><li>If you accept the offer, a start date will be agreed upon</li><li>On starting date, you enter a 90-day trial period, fully paid</li><li>If all goes well in your first 90 days, you convert to a full-time team member!</li></ul><div>‍<br><br></div><div><strong>SO…Are You All In?<br></strong><br></div><div>Not everyone can hang. It take a special person -&nbsp;<br><br></div><div>Someone who’s all IN. We are building a “rocket ship” at LeadSimple,<br><br></div><div>And we need All Stars to help us accomplish our mission.<br><br></div><div>LeadSimple, our team members are connected and driven leaders,<br><br></div><div>Who take personal responsibility for what they create.<br><br></div><div>We hit deadlines, we’re obsessed with both the customer and&nbsp;<br><br></div><div>Team member experience. We own the outcome,&nbsp;<br><br></div><div>We overcome obstacles and we find life lessons everywhere.&nbsp;<br><br></div><div>‍<br><br></div><div><strong><br>In summary...<br></strong><br></div><div>‍<br><br></div><div><em>You can do it in an office<br></em><br></div><div><em>You can do it from home<br></em><br></div><div><em>We really don’t care<br></em><br></div><div><em>As long as it’s known 👇<br></em><br></div><div>‍<br><br></div><div><em>What matters is this…<br></em><br></div><div><em>When the chips are down<br></em><br></div><div><em>And your back is against the wall<br></em><br></div><div><em>Can we count on you to make the right call?<br></em><br></div><div>‍<br><br></div><div><em>Judgment, intuition, or care by another name<br></em><br></div><div><em>We call it “Owning The Outcome” - because it really is the whole game<br></em><br></div><div><em>Have the customers back, and they will treat you the same<br></em><br></div><div>‍<br><br></div><div><em>If you can do that<br></em><br></div><div><em>Then we’re birds of the same feather<br></em><br></div><div><em>So come join our team and we’ll make music together.<br></em><br></div>

Find Your Ideal Remote ticketing-systems Job Opportunities

Remote Technical Support Representative

Porkbun

Remote Customer Support Rep

LeadSimple, Inc.