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<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> LINT (UTC +14)</span>, <span class="listing-tag" id="time_zones"> TOT (UTC +13)</span>, <span class="listing-tag" id="time_zones"> CHAST (UTC +12:45)</span>, <span class="listing-tag" id="time_zones"> LHST (UTC +10:30)</span>, <span class="listing-tag" id="time_zones"> AEST (UTC +10)</span>, <span class="listing-tag" id="time_zones"> ACST (UTC +9:30)</span>, <span class="listing-tag" id="time_zones"> ACWST (UTC +8:45)</span>, <span class="listing-tag" id="time_zones"> MART (UTC -9:30)</span>, <span class="listing-tag" id="time_zones"> NUT (UTC -11)</span><br><br><div>This role is fully remote, 4 days a week and only open to residents of Australia (excluding SA, QLD, and TAS), New Zealand, and Estonia who have the right to work within that location. We predominantly work in the UTC +10/11 timezone. <br><strong><br>The opportunity</strong></div><div>As our Lead Product Designer, you will be responsible for introducing a robust design practice into our existing team and product. You’ll conduct research to inform product decisions and priorities, and use your expertise and experience to craft an accessible, easy to use, and beautiful solution that provides our team of engineers and our users with a high quality experience.<br><br></div><div><strong><br>As the Lead Product Designer you will be responsible for</strong></div><ul><li>Work alongside the product and engineering leads to contribute to product strategy, roadmap, and long term goals.</li><li>Applying a customer-centric approach by supporting end-to-end product design through discovery, ideation, iterative development, and delivery.</li><li>“Reversing” stakeholder briefs by massaging it, questioning and validating assumptions, and seeking clarity.</li><li>Designing and leading qualitative and quantitative research activities that suit timeline and size of project, such as observational studies, surveys, user interviews, and analytics review in order to produce deliverables, such as personas, empathy map, journey map, site map, user &amp; task flows.</li><li>Leading the development of design concepts, wireframes, and creating low-fidelity and high-fidelity prototypes.</li><li>Driving changes to our delivery process to incorporate design thinking throughout every stage and to support your best work being put into practice.</li><li>Collaborate closely with our Design Systems Engineer to develop and maintain a component library and design system guide for engineers to use in implementation.</li></ul><div><strong><br>We’re looking for a Lead Product Designer who can display these skills &amp; experience</strong></div><ul><li>Previous experience implementing a design practice, especially from scratch or legacy states, working both to ensure high user satisfaction and engineer uptake and happiness.</li><li>Experience planning, recruiting for, and conducting research activities, creating personas, user journeys, and other tools to help inform a cohesive plan.</li><li>Proficiency in design research, visual design, accessibility, and typography principles, experience in creation of wireframes, lo-fi/hi-fi prototypes and user interface designs ready for build.</li><li>Familiarity with design and prototyping software like Figma, Sketch, Miro, Adobe XD. We currently use Figma and Figjam for design, and Notion and Linear for project management.</li><li>Possess excellent communication skills with the ability to present design artefacts to diverse audience.</li><li>Ideally you have experience working with under-represented and marginalised communities. Our platforms cater to, and our colleagues include, sex workers, trans and queer people, and those with disabilities.</li></ul>

Remote Lead Product Designer

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> FKST (UTC -3)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span>, <span class="listing-tag" id="time_zones"> LINT (UTC +14)</span>, <span class="listing-tag" id="time_zones"> TOT (UTC +13)</span>, <span class="listing-tag" id="time_zones"> CHAST (UTC +12:45)</span>, <span class="listing-tag" id="time_zones"> LHST (UTC +10:30)</span>, <span class="listing-tag" id="time_zones"> AEST (UTC +10)</span>, <span class="listing-tag" id="time_zones"> ACST (UTC +9:30)</span>, <span class="listing-tag" id="time_zones"> ACWST (UTC +8:45)</span>, <span class="listing-tag" id="time_zones"> MART (UTC -9:30)</span>, <span class="listing-tag" id="time_zones"> NUT (UTC -11)</span><br><br><div><strong><br>Our team</strong></div><div>Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.</div><ul><li><strong>We serve: </strong>We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love.</li><li><strong>We are experts:</strong> Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.</li><li><strong>We act with urgency:</strong> We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.</li><li><strong>We exchange value</strong>: We do not have any salespeople and we focus on what is best for the customer.</li><li><strong>We collaborate</strong>: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)</li><li><strong>We guide product:</strong> We bring our customers' requirements to our product team and define our own efficient processes and systems.</li><li><strong>We enjoy: </strong>We like what we do and we want you to love your job too. Learn more about<a href="https://www.aha.io/company/the-responsive-method"> The Responsive Method</a>, our company <a href="https://www.aha.io/company/culture">values</a>, and the generous<a href="https://www.aha.io/company/careers/benefits"> benefits</a> we offer.</li></ul><div><strong><br>Our customers</strong></div><div>We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe®, and hybrid approaches that our customers depend on.</div><div><br>Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.</div><div><strong><br>Your experience</strong></div><div>You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. You definitely have worked as a product or technical project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you. You also have:</div><ul><li>6+ years experience defining, managing, or launching new functionality at a growing software or technology company</li><li>Influenced or defined the detailed go-to-market process used to achieve product and business goals</li><li>Learned complex software applications and workflow methodologies</li><li>Written clear instructions to answer questions and explain best practices</li><li>Independently resolved hard challenges</li></ul><div><strong><br>Your work at Aha!</strong></div><div>This role is for product managers who prefer to work with customers more than working with developers. The Product Success team provides consultative support for the world's best known and most innovative companies. If you want to answer support requests, conduct demos, and share best practices this role is for you. Your responsibilities will include:</div><ul><li>Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software</li><li>Delivering responsive customer service using our proven frameworks</li><li>Guiding customers from initial demo to active subscription, through procurement, legal, and security processes</li><li>Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps</li><li>Helping customers integrate Aha! software with their existing tools (e.g. development systems)</li><li>Sharing customer feedback internally</li><li>Testing new product functionality as needed</li><li>Mentoring newer team members as they lead demos, share best practices, and help customers with integrations</li></ul><div><br>If this sounds appealing, we would love to hear from you. (A real human reviews every application.)</div><div><strong><br>Grow with us</strong></div><div>Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.</div><ul><li>The base salary range for this role in the US is between $100,000 and $170,000</li><li>Cash-based compensation also includes profit sharing and we contribute a percentage of your total pay each month towards your retirement</li><li>Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums</li><li>Up to 200 hours of paid time off a year to spend however you want</li><li>30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave</li><li>Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning</li><li>Volunteer opportunities throughout the year</li></ul><div><br>Base salary and total compensation are dependent upon many factors, such as: skills, experience, and relevant past roles</div><div><br></div><div><em>We are building a </em><a href="https://www.aha.io/company/team"><em>distributed team</em></a><em>, and you can work from anywhere in North America, the United Kingdom, Ireland, or Australia for this role. We offer generous salary, equity, </em><a href="https://www.aha.io/company/careers/benefits"><em>benefits</em></a><em>, and a profit-sharing program. </em><a href="https://www.aha.io/company/careers/current-openings"><em>See other openings at Aha!</em></a></div><div><br><strong>Diversity</strong></div><div>We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. <a href="https://www.aha.io/company/diversity">Learn more</a> about diversity and inclusion at Aha!</div>

Remote Sr. Product Success Manager (Product management experience required)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> FKST (UTC -3)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span>, <span class="listing-tag" id="time_zones"> LINT (UTC +14)</span>, <span class="listing-tag" id="time_zones"> TOT (UTC +13)</span>, <span class="listing-tag" id="time_zones"> CHAST (UTC +12:45)</span>, <span class="listing-tag" id="time_zones"> LHST (UTC +10:30)</span>, <span class="listing-tag" id="time_zones"> AEST (UTC +10)</span>, <span class="listing-tag" id="time_zones"> ACST (UTC +9:30)</span>, <span class="listing-tag" id="time_zones"> ACWST (UTC +8:45)</span>, <span class="listing-tag" id="time_zones"> MART (UTC -9:30)</span>, <span class="listing-tag" id="time_zones"> NUT (UTC -11)</span><br><br><div>Aha! helps companies build lovable software. We provide the world's #1 product development tools — <a href="https://www.aha.io/roadmaps/overview">Aha! Roadmaps</a>, <a href="https://www.aha.io/ideas/overview">Aha! Ideas</a>, <a href="https://www.aha.io/notebooks/overview">Aha! Notebooks</a>, and <a href="https://www.aha.io/develop/overview">Aha! Develop</a> — which are used by more than 700,000 builders. Product teams rely on our expertise, guided templates, and training programs via <a href="https://www.aha.io/academy">Aha! Academy</a> to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100 percent remote. We are recognized as one of the best fully remote companies to work for, champion the <a href="http://www.bootstrap.company/">Bootstrap Movement</a>, and have given over $1M to people in need through <a href="https://www.aha.io/company/cares">Aha! Cares</a>. Learn more at <a href="https://www.aha.io/">www.aha.io</a>.</div><div><br><strong><br>Our team</strong></div><div>Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.</div><ul><li><strong>We serve: </strong>We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love.</li><li><strong>We are experts:</strong> Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.</li><li><strong>We act with urgency:</strong> We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.</li><li><strong>We exchange value</strong>: We do not have any salespeople and we focus on what is best for the customer.</li><li><strong>We collaborate</strong>: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)</li><li><strong>We guide product:</strong> We bring our customers' requirements to our product team and define our own efficient processes and systems.</li><li><strong>We enjoy: </strong>We like what we do and we want you to love your job too. Learn more about<a href="https://www.aha.io/company/the-responsive-method"> The Responsive Method</a>, our company <a href="https://www.aha.io/company/culture">values</a>, and the generous<a href="https://www.aha.io/company/careers/benefits"> benefits</a> we offer.</li></ul><div><strong><br>Our customers</strong></div><div>We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe®, and hybrid approaches that our customers depend on.</div><div><br>Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we have been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.</div><div><strong><br>Your experience</strong></div><div>You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. You definitely have worked as a product or technical project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you. You also have:</div><ul><li>3+ years experience defining, managing, or launching new functionality at a growing software or technology company</li><li>Used a detailed go-to-market process to achieve product and business goals</li><li>Learned complex software applications and workflow methodologies</li><li>Written clear instructions to answer questions and explain best practices</li><li>Independently resolved hard challenges</li></ul><div><strong><br>Your work at Aha!</strong></div><div><br>This role is for product managers who prefer to work with customers more than working with developers. The Product Success team provides consultative support for the world's best known and most innovative companies. If you want to answer support requests, conduct demos, and share best practices this role is for you. Your responsibilities will include:</div><ul><li>Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software</li><li>Delivering responsive customer service using our proven frameworks</li><li>Guiding customers from initial demo to active subscription, through procurement, legal, and security processes</li><li>Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps</li><li>Helping customers integrate Aha! software with their existing tools (e.g. development systems)</li><li>Sharing customer feedback internally</li><li>Testing new product functionality as needed</li><li>Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations</li></ul><div><br>If this sounds appealing, we would love to hear from you. (A real human reviews every application.)</div><div><br><strong><br>Grow with us</strong></div><div>Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.</div><ul><li>The base salary range for this role in the US is between $80,000 and $150,000</li><li>Cash-based compensation also includes profit sharing and we contribute a percentage of your total pay each month towards your retirement</li><li>Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums</li><li>Up to 200 hours of paid time off a year to spend however you want</li><li>30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave</li><li>Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning</li><li>Volunteer opportunities throughout the year</li></ul><div><br>Base salary and total compensation are dependent upon many factors, such as: skills, experience, and relevant past roles<br><br><em><br>We are building a </em><a href="https://www.aha.io/company/team"><em>distributed team</em></a><em>, and you can work from anywhere in North America, the United Kingdom, Ireland, or Australia for this role. We offer generous salary, equity, </em><a href="https://www.aha.io/company/careers/benefits"><em>benefits</em></a><em>, and a profit-sharing program. </em><a href="https://www.aha.io/company/careers/current-openings"><em>See other openings at Aha!</em></a><em><br></em><br></div><div><strong>Diversity</strong></div><div>We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. <a href="https://www.aha.io/company/diversity">Learn more</a> about diversity and inclusion at Aha!</div><div><br></div>

Find Your Ideal Remote oceania-only Job Opportunities

Remote Lead Product Designer

Asssembly Four

Remote Sr. Product Success Manager (Product management experience required)

Aha!

Remote Product Success Manager (Product management experience required)

Aha!