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<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> JST (UTC +9)</span>, <span class="listing-tag" id="time_zones"> WIB (UTC +7)</span>, <span class="listing-tag" id="time_zones"> MMT (UTC +6:30)</span>, <span class="listing-tag" id="time_zones"> BST (UTC +6)</span>, <span class="listing-tag" id="time_zones"> NPT (UTC +5:45)</span>, <span class="listing-tag" id="time_zones"> IST (UTC +5:30)</span>, <span class="listing-tag" id="time_zones"> UZT (UTC +5)</span>, <span class="listing-tag" id="time_zones"> IRDT (UTC +4:30)</span>, <span class="listing-tag" id="time_zones"> GST (UTC +4)</span>, <span class="listing-tag" id="time_zones"> LINT (UTC +14)</span>, <span class="listing-tag" id="time_zones"> TOT (UTC +13)</span>, <span class="listing-tag" id="time_zones"> CHAST (UTC +12:45)</span>, <span class="listing-tag" id="time_zones"> LHST (UTC +10:30)</span>, <span class="listing-tag" id="time_zones"> AEST (UTC +10)</span>, <span class="listing-tag" id="time_zones"> ACST (UTC +9:30)</span>, <span class="listing-tag" id="time_zones"> ACWST (UTC +8:45)</span>, <span class="listing-tag" id="time_zones"> MART (UTC -9:30)</span>, <span class="listing-tag" id="time_zones"> NUT (UTC -11)</span><br><br><div><br>👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️</div><div><br>We’d love to hear from you 🙂 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻<br><br></div><div><strong><br>Brief overview of this role at Sitemate:<br></strong><br></div><ul><li>We're looking for a full-stack software engineer to join our engineering team, responsible for developing billing infrastructure and supporting authentication across all our products at Sitemate.<br><br></li><li>This role is a perfect match if you have experience building billing infrastructure on platforms like Stripe or similar vendors.&nbsp;<br><br></li><li>Whether you've thrived in startups or led your own venture, if you're ready for a fast-paced environment that values product and engineering, this role is ideal for you. Your level of experience matters less than your enthusiasm to take on more responsibility and make a significant impact.<br><br></li><li>You will have opportunities such as becoming a senior and foundational member of our engineering team.&nbsp;<br><br></li><li>As a member of the Sitemate Start team, you'll contribute to supporting billing and revenue infrastructure with direct engagement, collaboration, and communication with our Head of Product, CTO, and CEO.<br><br></li></ul><div><strong>Employment Type:</strong></div><ul><li>Full-time<br><br></li><li>Based: Remote (Australia or Asia Pacific region only due to timezone requirements)&nbsp;<br><br></li><li>Remuneration - pending experience level<ul><li>Level 1: A$70k - A$90k</li><li>Level 2: A$90k - A$130k</li><li>Level 3: A$130k - A$180k<br><br></li></ul></li></ul><div><strong>What does Sitemate do, exactly?</strong></div><ul><li>Sitemate builds best in class software products for the built world.<br><br></li><li>Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour due to covid-19, Generation Z starting to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.<br><br></li><li>See here an example solar farm project that is powered by Sitemate: <a href="https://newenglandsolarfarm.com.au/the-project/">https://newenglandsolarfarm.com.au/the-project/ &nbsp;<br></a><br></li><li>Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This new digital format enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.</li></ul><div>See some of our user reviews for Dashpivot here:</div><ul><li>Capterra: <a href="https://capterra.com/p/178010/Dashpivot/">https://capterra.com/p/178010/Dashpivot/&nbsp;<br></a><br></li><li>G2 Crowd: <a href="https://www.g2.com/products/dashpivot/reviews">https://www.g2.com/products/dashpivot/reviews<br></a><br></li><li>Trust Radius: <a href="https://www.trustradius.com/products/dashpivot-by-sitemate/reviews?o=recent">https://www.trustradius.com/products/dashpivot-by-sitemate/reviews?o=recent<br></a><br></li></ul><div><strong>Why should I consider joining Sitemate?</strong></div><ul><li>Check out Sitemate’s team at the 2022 offsite: <a href="https://youtu.be/DEPrINm_6So">https://youtu.be/DEPrINm_6So<br></a><br></li><li>You can see what people really think about working at Sitemate here: <a href="https://www.glassdoor.com.au/Overview/Working-at-Sitemate-EI_IE3008131.11,19.htm">https://www.glassdoor.com.au/Overview/Working-at-Sitemate-EI_IE3008131.11,19.htm<br></a><br></li><li>Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy: <a href="https://www.linkedin.com/feed/update/urn:li:activity:6980676710161661952/">https://www.linkedin.com/feed/update/urn:li:activity:6980676710161661952/<br></a><br></li><li>Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate: <a href="https://open.spotify.com/episode/7geTCUHFxZUKZ8Yrae4iR7">Building High Quality Features That Solve Customer Problems at SiteMate<br></a><br></li><li>We have equal opportunity for applicants of all genders, ethnicity and sexualities - Sitemate's team is proudly diverse.<br><br></li><li>You will have flexible working options - our team is a blend of fully remote and hub offices. People based in hub cities typically work in the office 2-3 days per week, and 2-3 days working from home.<br><br></li><li>You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. Seven out of the last ten remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.<br><br></li><li>You will get a laptop and a budget to set up your home office (standing desk, monitor, headphones etc).<br><br></li><li>You will be able to attend company-sponsored training, workshops or conferences.<br><br></li><li>You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.<br><br></li><li>You will get equity options and ownership in Sitemate on a standard vesting schedule. See here a general overview of how this works:<a href="https://legalvision.com.au/5-essential-elements-employee-share-scheme/">https://legalvision.com.au/5-essential-elements-employee-share-scheme/<br></a><br></li><li>Sitemate has grown from 5 people in 2018 to now over 80, and we’re moving into the next stage of growing past 100! We have a product that customers are strongly engaged with, and every month we get around &gt;400 new leads whilst spending $0 on marketing and 0 cold calling.<br><br></li><li>Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.<br><br></li><li>Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate (complete coincidence on the names… 😅)<br><br></li><li>Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 VC) and Shearwater Growth Capital.<br><br></li></ul><div><strong>What is the working environment like at Sitemate?</strong></div><ul><li>We are very transparent - monthly Allhands meetings provide the team with direct insight into team updates, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this Allhands meeting we also hear one ‘life story’ from one of our team - learning about different countries and cultures around the world.<br><br></li><li>We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or data entry. We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.<br><br></li><li>You will have a core and close team around you, but will also be exposed to and working directly with multiple departments.<br><br></li><li>You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.<br><br></li><li>We are constantly working to minimise the number of group meetings - daily check-ins are all done asynchronously each morning. But spontaneous 1:1s or small sessions are strongly encouraged!<br><br></li><li>You will always have the support you need to do your job. Everyone you work with at Sitemate will gladly take time out of their work to help or give advice if you need it.<br><br></li></ul><div><strong>What will I be doing day to day in this role?</strong></div><ul><li>You will be working as a Full Stack engineer who will tackle global initiatives (auth, sso, billing and revenue) across several products at Sitemate.&nbsp;<br><br></li><li>Since 2018, we have been managing customer billing manually. We used no-code tools like chargebee to experiment and test different pricing options whilst going through the product market fit journey.&nbsp;<br><br><ul><li>This had many advantages, as it allowed us to test 10-15 different pricing variations over 3-4 years of discovery. However, as of the current scale, we’d need to automate manual tasks around billing and auditing. Your role would be to help automate the process alongside the other engineers.<br><br></li></ul></li><li>For the first couple of months, you will pick up some ‘warm up’ tasks to help you familiarise yourself with our systems and processes, as well as our existing functionality. You will also be getting involved in the planning and optimising billing for our customers and eliminating manual tasks.<br><br></li><li>Your journey starts with familiarising yourself with our systems and processes, followed by active involvement in planning and development. As the project evolves, you'll play a key role in developing new features and resolving challenges.<br><br></li><li>You’ll be working closely with our delivery team (Product Owner &amp; QA Engineers), product team and broader engineering team on both delivering on the project and contributing to decision making around company-wide engineering issues.<br><br></li><li>You will assist our delivery team with diagnosing any production issues by investigating bugsnag and datadog logs, and then creating hotfix releases accordingly.</li></ul><div><br><strong>What will be the biggest challenges for me in this role?</strong></div><ul><li>Early stage project - so there will be unknown unknowns.<br><br></li><li>Working with many other SaaS product’s APIs - likely of different quality standards.<br><br></li><li>Architecting for durability - ensuring that data is queued mid-flight if a service goes offline either end of the automation flow (either ours or a 3rd party connected application).<br><br></li><li>Architecting for backwards compatibility - many variables with our own API versioning and 3rd party SaaS product’s APIs constantly changing.<br><br></li><li>You’ll be working in a high performing team and directly with our most senior team members - who will have high expectations of the person who joins to work on this project.&nbsp;<br><br></li></ul><div><strong>What kind of skills and experience do I need to have? (Ideally most but not all)</strong></div><ul><li>Javascript/Typescript experience, including Node and React, is preferred.<br><br></li><li>Experience with building billing infrastructure with APIs like Stripe.<br><br></li><li>Experience with building no/low code automation product(s) preferred.<br><br></li><li>Experience with AWS products preferred.&nbsp;<br><br></li><li>Broader non-technical understanding of the open API ecosystem, best practices and trends.</li></ul><div><strong><br>FAQs<br></strong><br></div><div><strong>It looks like Sitemate works in industrial verticals like construction and renewable energy, do I need to have industry experience in these areas in order to be successful?<br></strong><br></div><div>Definitely not! We have team members from Tourism, Online Gaming and Hospitality. We will provide the necessary training and systems to learn about the different industries we work in, and there are multiple team members internally who are from our customer’s industries.<br><br></div>

Remote Full Stack Engineer (Sitemate Start)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> FKST (UTC -3)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span>, <span class="listing-tag" id="time_zones"> LINT (UTC +14)</span>, <span class="listing-tag" id="time_zones"> TOT (UTC +13)</span>, <span class="listing-tag" id="time_zones"> CHAST (UTC +12:45)</span>, <span class="listing-tag" id="time_zones"> LHST (UTC +10:30)</span>, <span class="listing-tag" id="time_zones"> AEST (UTC +10)</span>, <span class="listing-tag" id="time_zones"> ACST (UTC +9:30)</span>, <span class="listing-tag" id="time_zones"> ACWST (UTC +8:45)</span>, <span class="listing-tag" id="time_zones"> MART (UTC -9:30)</span>, <span class="listing-tag" id="time_zones"> NUT (UTC -11)</span><br><br><div>This is a full-time or part-time REMOTE position. You'll be able to choose which projects you want to work on, and you can work on your own schedule. Projects are paid hourly, starting at $20 per hour, with bonuses for high-quality and high-volume work. With a variety of projects to choose from, many involving writing or evaluating chatbot conversations, you can choose to work on what interests you the most!<br>-----<br>We are looking for writers and curious, detail-oriented people to join our team and teach AI chatbots. You will have conversations with chatbots that we work with in order to measure their progress, as well as write novel conversations in order to teach them what to say.<br>In this role, you will need a strong imagination and attention to detail to create useful conversations and measure their quality. You do not need experience to apply, although if your background looks good, there will be a starter assessment that will serve as your interview when you sign up. We will provide training, and many people find this work quite engaging and repeatable.<br><br>Responsibilities:</div><ul><li>Come up with diverse conversations</li><li>Write high-quality answers</li><li>Compare the performance of different AI models</li><li>Research and fact-check AI responses</li></ul><div>Qualifications:</div><ul><li>Fluency in English</li><li>Detail-oriented</li><li>Excellent writing and grammar skills</li><li>Strong research and fact-checking skills to ensure accuracy and originality</li></ul><div>Note: Payment is made via PayPal. We will never ask for any money from you.<br><br>Job Type: Contract<br>Salary: $20.00 - $25.00 per hour<br>Schedule: Choose your own hours</div><div>Work Location: This REMOTE job is only available to those in the US, UK, Ireland, Canada, Australia, or New Zealand. Those located outside of these countries will not see work available on our site.</div>

Remote Professional Freelance Writer

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> LINT (UTC +14)</span>, <span class="listing-tag" id="time_zones"> TOT (UTC +13)</span>, <span class="listing-tag" id="time_zones"> CHAST (UTC +12:45)</span>, <span class="listing-tag" id="time_zones"> LHST (UTC +10:30)</span>, <span class="listing-tag" id="time_zones"> AEST (UTC +10)</span>, <span class="listing-tag" id="time_zones"> ACST (UTC +9:30)</span>, <span class="listing-tag" id="time_zones"> ACWST (UTC +8:45)</span>, <span class="listing-tag" id="time_zones"> MART (UTC -9:30)</span>, <span class="listing-tag" id="time_zones"> NUT (UTC -11)</span><br><br><div>This role is fully remote, 4 days a week and only open to residents of Australia (excluding SA, QLD, and TAS), New Zealand, and Estonia who have the right to work within that location. We predominantly work in the UTC +10/11 timezone. <br><strong><br>The opportunity</strong></div><div>As our Lead Product Designer, you will be responsible for introducing a robust design practice into our existing team and product. You’ll conduct research to inform product decisions and priorities, and use your expertise and experience to craft an accessible, easy to use, and beautiful solution that provides our team of engineers and our users with a high quality experience.<br><br></div><div><strong><br>As the Lead Product Designer you will be responsible for</strong></div><ul><li>Work alongside the product and engineering leads to contribute to product strategy, roadmap, and long term goals.</li><li>Applying a customer-centric approach by supporting end-to-end product design through discovery, ideation, iterative development, and delivery.</li><li>“Reversing” stakeholder briefs by massaging it, questioning and validating assumptions, and seeking clarity.</li><li>Designing and leading qualitative and quantitative research activities that suit timeline and size of project, such as observational studies, surveys, user interviews, and analytics review in order to produce deliverables, such as personas, empathy map, journey map, site map, user &amp; task flows.</li><li>Leading the development of design concepts, wireframes, and creating low-fidelity and high-fidelity prototypes.</li><li>Driving changes to our delivery process to incorporate design thinking throughout every stage and to support your best work being put into practice.</li><li>Collaborate closely with our Design Systems Engineer to develop and maintain a component library and design system guide for engineers to use in implementation.</li></ul><div><strong><br>We’re looking for a Lead Product Designer who can display these skills &amp; experience</strong></div><ul><li>Previous experience implementing a design practice, especially from scratch or legacy states, working both to ensure high user satisfaction and engineer uptake and happiness.</li><li>Experience planning, recruiting for, and conducting research activities, creating personas, user journeys, and other tools to help inform a cohesive plan.</li><li>Proficiency in design research, visual design, accessibility, and typography principles, experience in creation of wireframes, lo-fi/hi-fi prototypes and user interface designs ready for build.</li><li>Familiarity with design and prototyping software like Figma, Sketch, Miro, Adobe XD. We currently use Figma and Figjam for design, and Notion and Linear for project management.</li><li>Possess excellent communication skills with the ability to present design artefacts to diverse audience.</li><li>Ideally you have experience working with under-represented and marginalised communities. Our platforms cater to, and our colleagues include, sex workers, trans and queer people, and those with disabilities.</li></ul>

Remote Lead Product Designer

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> FKST (UTC -3)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span>, <span class="listing-tag" id="time_zones"> LINT (UTC +14)</span>, <span class="listing-tag" id="time_zones"> TOT (UTC +13)</span>, <span class="listing-tag" id="time_zones"> CHAST (UTC +12:45)</span>, <span class="listing-tag" id="time_zones"> LHST (UTC +10:30)</span>, <span class="listing-tag" id="time_zones"> AEST (UTC +10)</span>, <span class="listing-tag" id="time_zones"> ACST (UTC +9:30)</span>, <span class="listing-tag" id="time_zones"> ACWST (UTC +8:45)</span>, <span class="listing-tag" id="time_zones"> MART (UTC -9:30)</span>, <span class="listing-tag" id="time_zones"> NUT (UTC -11)</span><br><br><div><strong><br>Our team</strong></div><div>Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.</div><ul><li><strong>We serve: </strong>We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love.</li><li><strong>We are experts:</strong> Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.</li><li><strong>We act with urgency:</strong> We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.</li><li><strong>We exchange value</strong>: We do not have any salespeople and we focus on what is best for the customer.</li><li><strong>We collaborate</strong>: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)</li><li><strong>We guide product:</strong> We bring our customers' requirements to our product team and define our own efficient processes and systems.</li><li><strong>We enjoy: </strong>We like what we do and we want you to love your job too. Learn more about<a href="https://www.aha.io/company/the-responsive-method"> The Responsive Method</a>, our company <a href="https://www.aha.io/company/culture">values</a>, and the generous<a href="https://www.aha.io/company/careers/benefits"> benefits</a> we offer.</li></ul><div><strong><br>Our customers</strong></div><div>We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe®, and hybrid approaches that our customers depend on.</div><div><br>Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.</div><div><strong><br>Your experience</strong></div><div>You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. You definitely have worked as a product or technical project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you. You also have:</div><ul><li>6+ years experience defining, managing, or launching new functionality at a growing software or technology company</li><li>Influenced or defined the detailed go-to-market process used to achieve product and business goals</li><li>Learned complex software applications and workflow methodologies</li><li>Written clear instructions to answer questions and explain best practices</li><li>Independently resolved hard challenges</li></ul><div><strong><br>Your work at Aha!</strong></div><div>This role is for product managers who prefer to work with customers more than working with developers. The Product Success team provides consultative support for the world's best known and most innovative companies. If you want to answer support requests, conduct demos, and share best practices this role is for you. Your responsibilities will include:</div><ul><li>Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software</li><li>Delivering responsive customer service using our proven frameworks</li><li>Guiding customers from initial demo to active subscription, through procurement, legal, and security processes</li><li>Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps</li><li>Helping customers integrate Aha! software with their existing tools (e.g. development systems)</li><li>Sharing customer feedback internally</li><li>Testing new product functionality as needed</li><li>Mentoring newer team members as they lead demos, share best practices, and help customers with integrations</li></ul><div><br>If this sounds appealing, we would love to hear from you. (A real human reviews every application.)</div><div><strong><br>Grow with us</strong></div><div>Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.</div><ul><li>The base salary range for this role in the US is between $100,000 and $170,000</li><li>Cash-based compensation also includes profit sharing and we contribute a percentage of your total pay each month towards your retirement</li><li>Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums</li><li>Up to 200 hours of paid time off a year to spend however you want</li><li>30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave</li><li>Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning</li><li>Volunteer opportunities throughout the year</li></ul><div><br>Base salary and total compensation are dependent upon many factors, such as: skills, experience, and relevant past roles</div><div><br></div><div><em>We are building a </em><a href="https://www.aha.io/company/team"><em>distributed team</em></a><em>, and you can work from anywhere in North America, the United Kingdom, Ireland, or Australia for this role. We offer generous salary, equity, </em><a href="https://www.aha.io/company/careers/benefits"><em>benefits</em></a><em>, and a profit-sharing program. </em><a href="https://www.aha.io/company/careers/current-openings"><em>See other openings at Aha!</em></a></div><div><br><strong>Diversity</strong></div><div>We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. <a href="https://www.aha.io/company/diversity">Learn more</a> about diversity and inclusion at Aha!</div>

Remote Sr. Product Success Manager (Product management experience required)

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> AST (UTC -4)</span>, <span class="listing-tag" id="time_zones"> FKST (UTC -3)</span>, <span class="listing-tag" id="time_zones"> NST (UTC -3:30)</span>, <span class="listing-tag" id="time_zones"> LINT (UTC +14)</span>, <span class="listing-tag" id="time_zones"> TOT (UTC +13)</span>, <span class="listing-tag" id="time_zones"> CHAST (UTC +12:45)</span>, <span class="listing-tag" id="time_zones"> LHST (UTC +10:30)</span>, <span class="listing-tag" id="time_zones"> AEST (UTC +10)</span>, <span class="listing-tag" id="time_zones"> ACST (UTC +9:30)</span>, <span class="listing-tag" id="time_zones"> ACWST (UTC +8:45)</span>, <span class="listing-tag" id="time_zones"> MART (UTC -9:30)</span>, <span class="listing-tag" id="time_zones"> NUT (UTC -11)</span><br><br><div>Aha! helps companies build lovable software. We provide the world's #1 product development tools — <a href="https://www.aha.io/roadmaps/overview">Aha! Roadmaps</a>, <a href="https://www.aha.io/ideas/overview">Aha! Ideas</a>, <a href="https://www.aha.io/notebooks/overview">Aha! Notebooks</a>, and <a href="https://www.aha.io/develop/overview">Aha! Develop</a> — which are used by more than 700,000 builders. Product teams rely on our expertise, guided templates, and training programs via <a href="https://www.aha.io/academy">Aha! Academy</a> to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100 percent remote. We are recognized as one of the best fully remote companies to work for, champion the <a href="http://www.bootstrap.company/">Bootstrap Movement</a>, and have given over $1M to people in need through <a href="https://www.aha.io/company/cares">Aha! Cares</a>. Learn more at <a href="https://www.aha.io/">www.aha.io</a>.</div><div><br><strong><br>Our team</strong></div><div>Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.</div><ul><li><strong>We serve: </strong>We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love.</li><li><strong>We are experts:</strong> Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.</li><li><strong>We act with urgency:</strong> We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.</li><li><strong>We exchange value</strong>: We do not have any salespeople and we focus on what is best for the customer.</li><li><strong>We collaborate</strong>: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)</li><li><strong>We guide product:</strong> We bring our customers' requirements to our product team and define our own efficient processes and systems.</li><li><strong>We enjoy: </strong>We like what we do and we want you to love your job too. Learn more about<a href="https://www.aha.io/company/the-responsive-method"> The Responsive Method</a>, our company <a href="https://www.aha.io/company/culture">values</a>, and the generous<a href="https://www.aha.io/company/careers/benefits"> benefits</a> we offer.</li></ul><div><strong><br>Our customers</strong></div><div>We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe®, and hybrid approaches that our customers depend on.</div><div><br>Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we have been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.</div><div><strong><br>Your experience</strong></div><div>You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. You definitely have worked as a product or technical project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you. You also have:</div><ul><li>3+ years experience defining, managing, or launching new functionality at a growing software or technology company</li><li>Used a detailed go-to-market process to achieve product and business goals</li><li>Learned complex software applications and workflow methodologies</li><li>Written clear instructions to answer questions and explain best practices</li><li>Independently resolved hard challenges</li></ul><div><strong><br>Your work at Aha!</strong></div><div><br>This role is for product managers who prefer to work with customers more than working with developers. The Product Success team provides consultative support for the world's best known and most innovative companies. If you want to answer support requests, conduct demos, and share best practices this role is for you. Your responsibilities will include:</div><ul><li>Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software</li><li>Delivering responsive customer service using our proven frameworks</li><li>Guiding customers from initial demo to active subscription, through procurement, legal, and security processes</li><li>Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps</li><li>Helping customers integrate Aha! software with their existing tools (e.g. development systems)</li><li>Sharing customer feedback internally</li><li>Testing new product functionality as needed</li><li>Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations</li></ul><div><br>If this sounds appealing, we would love to hear from you. (A real human reviews every application.)</div><div><br><strong><br>Grow with us</strong></div><div>Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.</div><ul><li>The base salary range for this role in the US is between $80,000 and $150,000</li><li>Cash-based compensation also includes profit sharing and we contribute a percentage of your total pay each month towards your retirement</li><li>Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums</li><li>Up to 200 hours of paid time off a year to spend however you want</li><li>30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave</li><li>Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning</li><li>Volunteer opportunities throughout the year</li></ul><div><br>Base salary and total compensation are dependent upon many factors, such as: skills, experience, and relevant past roles<br><br><em><br>We are building a </em><a href="https://www.aha.io/company/team"><em>distributed team</em></a><em>, and you can work from anywhere in North America, the United Kingdom, Ireland, or Australia for this role. We offer generous salary, equity, </em><a href="https://www.aha.io/company/careers/benefits"><em>benefits</em></a><em>, and a profit-sharing program. </em><a href="https://www.aha.io/company/careers/current-openings"><em>See other openings at Aha!</em></a><em><br></em><br></div><div><strong>Diversity</strong></div><div>We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. <a href="https://www.aha.io/company/diversity">Learn more</a> about diversity and inclusion at Aha!</div><div><br></div>

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