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<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span><br><br><div><strong>Technical Support Representative — full time, weekends + three weekdays — $40,000 / year + benefits (Locations: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington)<br></strong><br></div><div>It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, then please apply!<br><br></div><div>Porkbun is a fully-remote domain name registrar. We’re looking to add multiple <strong>U.S.-based</strong>, full-time Technical Support Representatives. <strong>We are hiring from within states where we are already operational; eligibility is restricted to: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.</strong><br><br></div><div>From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy individuals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.<br><br></div><div>We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface can’t solve every customer problem.<br><br></div><div>Typical issues:<br><br></div><ul><li>“How do I connect my domain to Shopify?”</li><li>“How do I transfer my domain to Porkbun?”</li><li>“My website isn’t working.”</li><li>“How do I purchase Wordpress hosting?”</li><li>“Why didn’t my payment go through?”</li><li>“Why is your company named Porkbun?”<br><br></li></ul><div>Don’t know much about domains? We’ll train you! If you’ve got proven diagnostic ability and love learning new things, specific knowledge of the industry is not required.<br><br></div><div>Important skills:<br><br></div><ul><li>You can write emails with a professional tone, and deliver excellent support… even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)</li><li>You love the feeling of making a customer happy</li><li>You’re a really good problem solver</li><li>You have at least two years of tech support experience either at an internal help desk or customer-facing position</li><li>You have a steady Internet connection and a quiet room to work out of</li><li>You work efficiently in a remote work environment</li><li>You are perfectly fine with horrible hilarious puns<br><br></li></ul><div>If the above describes you, or you can make a strong case for why we should hire you anyway, please follow the below instructions <strong>EXACTLY</strong> and respond accurately -- failure to do so means we will filter out your application.<br><br></div><ul><li>Attach your resume and cover letter to an email as two separate .pdf documents</li><li>Address your email with the subject line “Technical Support Representative”</li><li>Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:<ul><li>Are you based in the USA and eligible for employment (Yes/No)?</li><li>Are you based in one of the following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)?&nbsp;</li><li>Do you have two or more years of support experience (Yes/No)?</li></ul></li><li>Feel free to add other relevant, brief content to your email but it must begin with those three questions and your accurate responses</li><li>Send that email with attachments to careers@porkbun.com<br><br></li></ul><div>The days required are&nbsp; Saturday and Sunday (firm), plus three weekdays. Available shifts start at either 7am Eastern time or 9am Pacific.<br><br></div><div>Starting pay: $40,000 / year + benefits<br><br></div><div>This position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with company contribution after the first year.<br><br></div><div>Why work for Porkbun:<br><br></div><div>We’re a small team, but we’re making a big splash in a multi-billion-dollar industry, like a pig running through a puddle. This means a single, motivated individual can make a huge impact.<br><br></div><div>Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but we’re not blind optimists; instead our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.</div>

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Remote Technical Support Representative

Porkbun