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<div>🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?</div><div><br></div><div>We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.</div><div><br></div><div><strong>The long version of our story:</strong> Back when web 2.0 was a thing (<em>get off my lawn!</em>) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.<br><br></div><div><br></div><div><br></div><h1>Expectations for your first 90 days:</h1><div><br></div><ul><li>Put customer interaction satisfaction metrics in place and leverage of that information with the inbound team</li><li>Measure the call satisfaction rating and include in department scorecard</li><li>Decrease call volume by eliminating the root cause issues</li><li>Hire and successfully onboard additional Customer Support Reps</li><li>Develop and implement inbound playbooks</li><li>Work towards having a considerable percentage of inbound calls solved and eliminated<br><br></li></ul><div><br></div><h1>A day in the life of…</h1><div><br></div><ul><li><strong>Enhance Customer Experience Strategy</strong> - Develop and execute strategies to enhance the customer experience: improving processes, boosting customer retention rates, identifying opportunities for upselling.<br><br></li><li><strong>Lead the Inbound Success Team </strong>- A&nbsp; significant part of your day is dedicated to nurturing a team of Customer Service Representatives (CSRs) who are the front line of our customer interactions. You'll be deeply involved in monitoring and ensuring the quality of both verbal and written communications with our users. Starting with listening to live calls and reviewing written responses, you'll gather insights to understand both the strengths and areas of improvement for each team member. But it doesn't stop at identifying areas for growth; you're also hands-on in coaching your team members, offering constructive feedback, and sharing best practices to elevate their performance.&nbsp; Whether it's through regular check-ins, team huddles, or one-on-one mentoring sessions, your role is pivotal in ensuring our CSRs are not just equipped with the right skills, but also consistently inspired to deliver exceptional service to our customers.<br><br></li><li><strong>Metric Analysis and Accurate/Timely Reporting</strong> - Collect, analyze, and interpret customer data, feedback, market trends to drive data-informed decision-making and improve customer support strategies and processes - Prepare comprehensive reports, findings, and recommendations based on data analysis and present these insights to the Leadership team to inform strategic decision-making.<br><br></li><li><strong>Conduct Operational Assessment and Implement Action Plan</strong> - Conduct a comprehensive assessment of the existing systems and processes, identifying pain points, bottlenecks, and areas in need of improvement for the inbound team..<br><br></li><li><strong>Optimize Systems and Influence Product Roadmap</strong> - Collaborate with cross-functional teams to design and implement changes to enhance product, efficiency, streamline workflows, and optimize customer experiences. Use customer feedback to inform and influence product roadmaps in partnership with Product and Engineering teams.<br><br></li><li><strong>Integrate and Manage Technology for Inbound Team</strong> - Evaluate and recommend technology solutions and tools to support the systems overhaul, ensuring seamless integration and effective utilization. Develop and implement a change management plan to facilitate a smooth transition during the systems overhaul, including training and communication strategies for team members.<br><br></li><li><strong>Act As An Escalation Point </strong>-&nbsp; Ensure customer issues are resolved quickly and effectively. Make yourself efficiently available to handle pertinent escalations.&nbsp;<br><br></li><li><strong>Fill in for Inbound Support</strong> - When needed, provide stop-gap support for the inbound team by taking and completing tickets and facilitating video/phone calls with clients.<br><br></li></ul><div><br></div><h1>Perks:</h1><div><br></div><ul><li>Monthly Friday Free Day</li><li>Company Holidays</li><li>Paid Time Off (in addition to the above)</li><li>Monthly Healthcare Allowance</li><li>Yearly Vacation Allowance</li><li>Fun and outcome driven work environment with a smart, hard working team</li><li>Location independence</li><li>Mission driven company and values-based culture<br><br></li></ul><div><br></div><h1>Please only apply if you:</h1><div><br></div><ul><li>Embrace learning new technology&nbsp;</li><li>Learn fast</li><li>Communicate crisply</li><li>Proactively seek solutions</li><li>Own the outcome</li><li>Embody emotional maturity</li><li>Bring an optimistic “can do” attitude</li><li>Supply your own internet and smartphone</li><li>Are willing to have a real strong collaboration with other departments</li><li>Have over 3 years of experience managing inbound at a customer success function</li><li>Are up to the challenge of representing our “Customer Obsession” value</li><li>Are ready to level up our CSR team, providing coaching, guidance, solutions and training to your team</li><li>Consider growing people as a big part of the job and you’re up for it</li><li>Have B2B SaaS experience (preferred)<br><br></li></ul><div><br></div><div>We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.</div><div><br></div><div>If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!</div><div><br></div><div><em>**NOTE: We are not accepting applications in California, Colorado, or New York at this time.</em></div><div><br></div><div><br></div><h1>In summary...</h1><div><br></div><div><br></div><div><em>You can do it in an office</em></div><div><em>You can do it from home</em></div><div><em>We really don’t care</em></div><div><em>As long as it’s known 👇</em></div><div><br></div><div><em>What matters is this…</em></div><div><em>When the chips are down</em></div><div><em>And your back is against the wall</em></div><div><em>Can we count on you to make the right call?</em></div><div><br></div><div><em>Judgment, intuition, or care by another name</em></div><div><em>We call it “Owning The Outcome” - because it really is the whole game</em></div><div><em>Have the customers back, and they will treat you the same</em></div><div><br></div><div><em>If you can do that</em></div><div><em>Then we’re birds of the same feather</em></div><div><em>So come join our team and we’ll make music together.</em></div><div><br><br></div>

Remote Customer Support Inbound Manager

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span><br><br><div><strong>About Us</strong></div><div><a href="https://close.com/">Close</a> is a bootstrapped, profitable, 100% remote, ~80 person team of thoughtful individuals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.</div><div><br></div><div>We ❤️ startups &amp; SMBs. Since 2013, we’ve been building a CRM&nbsp; that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.</div><div><br></div><div><strong>About You</strong></div><div>Close is looking for an analyst to join our Finance team. You’ll work closely with teams across the company including Product and Engineering, Sales, and Marketing to analyze business data, identify growth opportunities, and support decision-making.</div><div><br></div><div>You have a unique blend of technical aptitude and business acumen; You’re just as excited by digging into the data alongside engineers as you are walking through a P&amp;L with our leadership team.</div><div><br></div><div>You’ll report directly to the Director of Finance, <a href="https://www.linkedin.com/in/kaynestroup/">Kayne Stroup</a>.&nbsp;</div><div><br></div><div><strong>About The Role&nbsp;</strong></div><div>As our first analyst and the second member of the Finance team, this role will lay the groundwork for company-wide KPIs and lead cross-team projects to help achieve our company goals. The Senior RevOps Analyst will have the opportunity to build much of our data and reporting infrastructure from scratch, tangibly impacting the business.</div><div><strong><br>Key Responsibilities<br></strong><br></div><ul><li>Develop and maintain our financial dashboards in Metabase.</li><li>Perform ad-hoc queries (SQL / Excel) to support teams across the company.</li><li>Ensure data source and metric accuracy.</li><li>Proactively monitor KPIs to identify areas of opportunity or concern.</li><li>Create financial models in Excel to help forecast company growth and inform business decisions.</li><li>Analyzing current and past financial data and performance.</li><li>Preparing reports and projections based on this analysis.</li><li>Identify trends in business performance and provide recommendations for improvement.</li><li>Manage cross-departmental projects.</li></ul><div><strong><br>Requirements<br></strong><br></div><ul><li>3+ years in a technical or analyst role with ownership of business metrics, preferably at a startup or mid-sized SaaS tech company.</li><li>Background in engineering, computer science, mathematics, finance, economics, or RevOps.</li><li>Expert SQL (Postgres) and Excel</li><li>Experience with BI tools (e.g., Tableau, Metabase)</li><li>Understanding of the three core financial statements.</li><li>Cross-departmental project management experience.</li><li>Familiarity with B2B SaaS metrics.</li><li>A knack for translating complex data into actionable, digestible business insights.</li><li>Enthusiasm in the face of ambiguous problems and the ability to identify and organize relevant data.</li><li>Must be physically located in the US.</li></ul><div><strong><br>🌏 Why Close?<br></strong><br></div><ul><li>Watch our most recent <a href="https://www.youtube.com/watch?v=maXKi1GN2MI">culture video</a> featuring our annual team retreat in Italy</li><li>100% remote company</li><li>Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay</li><li>5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company</li><li>1 month paid sabbatical every 5 years</li><li>Paid parental leave</li><li>Medical, Dental, Vision with HSA option (US residents)</li><li>401k matching at 6% (US residents)</li><li>Dependent care FSA (US residents)</li><li>Contributor to <a href="https://stripe.com/climate">Stripe's climate</a> initiative</li><li><a href="https://close.io/about/">Our story and team</a> 🚀</li></ul><div><strong><br>Our Values<br></strong><br></div><ul><li>Build a house you want to live in -- Examine long-term thinking and action</li><li>No BS -- Practice transparency and honesty, especially when it’s hard</li><li>Invest in each other -- Build successful relationships with your coworkers and customers&nbsp;</li><li>Discipline equals freedom -- Keep your word to yourself and others</li><li>Strive for greatness -- Constantly challenge yourself and others&nbsp;</li></ul><div><br></div><div><strong><br>How We Work Together<br></strong><br></div><ul><li>Productivity, Quality &amp; Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.&nbsp;</li><li>Asynchronous communication &amp; collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.&nbsp;</li><li>Appreciation for Deep Work: *During your normal work day, not after a day of meetings*.&nbsp;</li><li>Autonomy &amp; Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.&nbsp;</li></ul><div>Working from 22+ countries, we’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Close has been 100% remote since 2016, creating an intentional workplace around asynchronous communication and collaboration. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.</div><div><br></div><div>We practice a mature approach to the workplace -- manage your time effectively, communicate thoughtfully with your teammates and customers, and produce high quality work. We have impressive tenure amongst the team; we stay at Close because we love working with our colleagues, we appreciate the autonomy and we thrive in an environment that challenges us to do our best work.</div><div><br></div><div>Unanimously, our favorite value is “Build a house you want to live in.” We make decisions that are rooted in helping our customers become more successful. We care equally about the health of our business and the wellbeing of our people.&nbsp;</div><div><br></div><div><em>Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.</em></div><div><br></div>

Remote Senior Revenue Operations Analyst

<div>The Senior Director of Customer Success will lead our customer success teams, ensuring high levels of customer satisfaction, driving increased product adoption, enhancing customer retention, and promoting advocacy. This leader will be pivotal in scaling our customer success department while ensuring our customers maximize their business outcomes using our product.<br><br></div><div>‍<br><br></div><div>🚀<strong> Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?</strong><br><br></div><div>‍<br><br></div><div>We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.<br><br></div><div>‍<br><br></div><div><strong>The long version of our story:</strong> Back when web 2.0 was a thing (<em>get off my lawn!</em>) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.<br><br></div><div><strong><br>Expectations for your first 90 days:<br></strong><br></div><ul><li>Increase professional services capacity while maintaining profit margin</li><li>Increase product engagement and fill in user gaps</li><li>Get to know every member of the team and what motivates them</li><li>Work with managers of Customer Support and Customer Success to stand up their functions and maintain high efficiency</li><li>Connect information between customers and company</li><li>Define and optimize the customer journey and experience</li><li>Support the architecture and implementation of the CSM function</li><li>Drive strategic value for our customers</li><li>Lead cross-functionally to drive success</li><li>Drive alignment with Renewals &amp; Expansion and Sales</li><li>Own key departmental metrics</li><li><br></li></ul><div><strong><br>A day in the life of…<br></strong><br></div><ul><li>Work with managers of Customer Support and Customer Success to stand up their functions and maintain high efficiency</li><li>Connect information between customers and company</li><li>Define and optimize the customer journey and experience</li><li>Support the architecture and implementation of the CSM function</li><li>Drive strategic value for our customers</li><li>Lead cross-functionally to drive success</li><li>Drive alignment with Renewals &amp; Expansion and Sales</li><li>Own key departmental metrics</li><li>Enhance the performance of the success and support teams</li></ul><div>‍<br><br></div><div><strong><br>Key responsibilities:<br></strong><br></div><ul><li>Strategic Leadership: Develop and implement the overarching strategy for Customer Success, ensuring alignment with the company's objectives and KPIs.</li><li>Team Development: Recruit, mentor, and lead a team of customer success managers, ensuring they have the resources and training needed to be successful.</li><li>Professional Services Growth: Identify opportunities to expand our professional services offering, ensuring that we're providing value-added services to our customers.</li><li>Inbound &amp; Account Management: Ensure strong inbound strategies for customer queries and maintain high levels of account health.</li><li>Cross-Functional Collaboration:Work closely with Sales, Product, and Marketing teams to ensure a cohesive customer journey.</li><li>Drive Customer Outcomes: Ensure that our customers achieve their desired outcomes with our product, leading to increased product adoption.</li><li>Referral &amp; Advocacy: Cultivate a customer community that actively promotes our brand and refers new business.</li><li>Revenue Expansion: Identify and act on up-sell and cross-sell opportunities, ensuring customers are aware of the full range of solutions we offer.</li></ul><div><strong><br>Perks:<br></strong><br></div><ul><li>Monthly Friday Free Day</li><li>Company Holidays</li><li>Paid Time Off (in addition to the above)</li><li>Monthly Healthcare Allowance</li><li>Yearly Vacation Allowance</li><li>Fun and outcome driven work environment with a smart, hard working team</li><li>Location independence (can be stateside or global!)</li><li>Mission driven company and values-based culture</li></ul><div><strong><br>Please only apply if you:<br></strong><br></div><ul><li>Have been in a leadership role at 2+ companies</li><li>Have been part of 2 or more Customer Success builds or rebuilds</li><li>Have early startup experience</li><li>Proven success in performance management for a team of 5+</li><li>Thrive on developing high performing managers and team</li><li>Embrace learning new technology&nbsp;</li><li>Learn fast</li><li>Communicate crisply</li><li>Proactively seek solutions</li><li>Own the outcome</li><li>Embody emotional maturity</li><li>Bring an optimistic “can do” attitude</li><li>Geek out over customer success data</li></ul><div>‍<br><br></div><div>We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.<br><br></div><div>‍<br><br></div><div>If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!<br><br></div><div>‍<br><br></div><div><strong><em>**NOTE: We are not accepting applications in California, Colorado, or New York at this time.<br></em></strong><br></div><div>‍<br><br></div><div><strong><br>In summary...<br></strong><br></div><div>‍<br><br></div><div><em>You can do it in an office<br></em><br></div><div><em>You can do it from home<br></em><br></div><div><em>We really don’t care<br></em><br></div><div><em>As long as it’s known 👇<br></em><br></div><div>‍<br><br></div><div><em>What matters is this…<br></em><br></div><div><em>When the chips are down<br></em><br></div><div><em>And your back is against the wall<br></em><br></div><div><em>Can we count on you to make the right call?<br></em><br></div><div>‍<br><br></div><div><em>Judgment, intuition, or care by another name<br></em><br></div><div><em>We call it “Owning The Outcome” - because it really is the whole game<br></em><br></div><div><em>Have the customers back, and they will treat you the same<br></em><br></div><div>‍<br><br></div><div><em>If you can do that<br></em><br></div><div><em>Then we’re birds of the same feather<br></em><br></div><div><em>So come join our team and we’ll make music together.<br></em><br></div><div>‍<br><br></div><div>Our Interview Process<br><br></div><ul><li>Fill out the application</li><li>Introduction call with People Operations (15 minutes)</li><li>Offline work sample test (up to 60 minutes)</li><li>Interview with Leadership (60 - 90 minutes)</li><li>Multiple panel interview (up to 60 minutes)</li><li>Complete Assessment&nbsp; (up to 60 minutes)</li><li>2nd Leadership Interview (60-90 minutes)&nbsp;</li><li>Offer call (15 minutes)</li><li>Written offer</li><li>If you accept the offer, a start date will be agreed upon</li><li>On starting date, you enter a 90-day trial period, fully paid</li><li>If all goes well in your first 90 days, you convert to a full-time team member!</li></ul>

Remote Senior Director of Success

<div><strong>E-COMMERCE STRATEGIST</strong></div><div><br></div><div>Thanks for your interest in the E-commerce Strategist position at Vaan Group!</div><div><br></div><div><strong>About Us:</strong></div><div>Vaan is a cutting-edge digital agency specializing in e-commerce web design and development. With our unique blend of creativity, technology, and market insights, we transform businesses into thriving online platforms. Join our innovative team and play a vital role in shaping the e-commerce landscape.</div><div><br></div><div><strong>The Role:</strong></div><div>We are seeking an experienced and dynamic E-commerce Strategist to join our team. The ideal candidate will be responsible for crafting, implementing, and optimizing e-commerce strategies to meet our clients' specific needs. With a deep understanding of the latest industry trends, technologies, and best practices, you will guide our clients to success in the digital marketplace.</div><div><br></div><div><strong>Responsibilities:</strong></div><ul><li>Analyzing and Understanding Client Needs: Collaborate with clients to determine their goals, identify opportunities, and devise customized e-commerce solutions.</li><li>Strategy Development: Create comprehensive e-commerce strategies that encompass design, development, product, user experience and more.</li><li>Performance Monitoring: Regularly track, analyze, and report on KPIs to ensure strategies are effective and meet clients’ business goals.</li><li>Collaboration with Cross-Functional Teams: Work closely with designers, developers, project managers, solutions specialists and external stakeholders to ensure seamless implementation of strategies.</li><li>Market Research and Trend Analysis: Stay ahead of industry trends, emerging technologies, and competitor activities to ensure strategies are relevant and competitive.</li><li>Continuous Optimization: Review and adjust strategies as needed, ensuring ongoing alignment with client objectives and market dynamics.</li><li>Client Relationship Management: Build and maintain strong client relationships, providing regular updates, insights, and recommendations.<br><br></li></ul><div><strong>Qualifications:</strong></div><ul><li>Minimum of 3-5 years of experience in e-commerce strategy or related roles.</li><li>Proven track record of developing and executing successful e-commerce strategies.</li><li>Strong understanding of web design, development, SEO, PPC, social media, and other digital marketing channels.</li><li>Strong understanding of E-commerce platforms, products, and tools</li><li>Excellent analytical, problem-solving, and decision-making skills.</li><li>Exceptional communication and interpersonal abilities.</li><li>Proficiency in tools such as Google Analytics, Google Ads, Facebook Ads Manager, etc.<br><br></li></ul><div><strong>Other Things You Should Know:</strong></div><ul><li>This is a temporary to permanent position (3-month trial contract to start)</li><li>This position requires approximately 40 hours/week commitment</li><li>Salary commensurate with experience</li><li>Excellent written and verbal English skills</li><li>This is a fully remote position, but the candidate must be able to accommodate working hours in the U.S. time zones for some hours of the day</li></ul><div><br></div><div>Please include your resume with your application, and a brief overview of your experience working with interdisciplinary teams in a similar role.&nbsp;</div><div><br></div><div><em>Vaan&nbsp; is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</em></div><div><br><br><br><br></div>

Remote E-Commerce Strategist

<div><strong>UX RESEARCHER &amp; ANALYST</strong></div><div><br></div><div>Thanks for your interest in the UX Researcher &amp; Analyst position at Vaan Group!</div><div><br></div><div><strong>The role:</strong></div><div><br></div><div>We are seeking a highly skilled and passionate User Experience Researcher and Analyst to join our dynamic team. As a UX Researcher and Analyst, you will be responsible for understanding user needs, behaviors, and motivations through various qualitative and quantitative research methodologies. Your insights will play a crucial role in improving the overall user experience of our clients’ products and services. The ideal candidate is a detail-oriented, analytical thinker with a deep understanding of user-centered design principles and excellent communication skills. Experience in eCommerce is required.&nbsp;</div><div><br></div><div><strong>Responsibilities:</strong></div><ul><li>Conduct user research, including usability testing, interviews, surveys, and ethnographic studies to gather valuable insights on user behaviors, needs, and pain points.</li><li>Analyze research data and translate findings into actionable recommendations for improving product usability, accessibility, and overall user satisfaction.</li><li>Collaborate with cross-functional teams, including designers, delivery managers, and developers, to ensure research findings are incorporated into the product development process.</li><li>Generate personas, user journey maps, and other user-centered design deliverables to aid in understanding user needs and guiding design decisions.</li><li>Monitor and analyze user feedback, product metrics, and user behavior data to identify trends, opportunities, and areas for improvement.</li><li>Conduct competitive analysis and benchmarking to stay informed about industry trends and best practices in UX research and design.</li><li>Advocate for user-centric design principles and foster a culture of empathy and user advocacy.</li><li>Stay up-to-date with the latest UX research techniques, tools, and trends, and proactively propose innovative approaches to improve the research process.</li><li>Collaborate with client stakeholders to define research objectives and develop research plans aligned with business goals.<br><br></li></ul><div><strong>Qualifications:</strong></div><ul><li>Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field.</li><li>Proven experience (3+ years) working as a UX researcher or similar role, conducting user research for digital products or services.</li><li>Strong understanding of user-centered design principles and methodologies, such as usability testing, interviews, surveys, and heuristic evaluations.</li><li>Proficiency in qualitative and quantitative data analysis tools and techniques.</li><li>Experience with user research and prototyping tools, such as UserZoom, Optimal Workshop, UsabilityHub, etc.</li><li>Familiarity with web analytics tools (e.g., Google Analytics) and A/B testing platforms.</li><li>Excellent communication and presentation skills, with the ability to communicate complex research findings to diverse stakeholders.</li><li>Strong problem-solving skills and the ability to translate research insights into actionable design recommendations.</li><li>A keen eye for detail and a passion for advocating for the user.</li><li>Experience working in eCommerce&nbsp;<br><br></li></ul><div><strong>Preferred (not required) Qualifications:</strong></div><ul><li>Experience in the software development or technology industry.</li><li>Knowledge of data visualization and data storytelling techniques.</li><li>Experience in conducting international or cross-cultural user research.</li><li>Strong presentation skills&nbsp;<br><br></li></ul><div><strong>Other things you should know:&nbsp;</strong></div><ul><li>Salary commensurate with experience</li><li>We offer 10 statutory holidays plus 20 PTO days</li><li>We offer various other benefits such as employer-sponsored healthcare coverage, qualifying equipment stipends depending on where you’re located</li><li>Please submit your resume, portfolio (or relevant links to previous work), and a cover letter detailing your relevant experience and how you would contribute to our team's success in delivering exceptional user experiences.</li><li>Salary commensurate with experience</li></ul>

Remote UX Researcher & Analyst

<div>🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?</div><div><br></div><div>We’re a fast-growing team solving big problems in the property management industry. Bootstrapped and profitable since 2013, we're passionate about helping small businesses simplify growth, streamline operations, and deliver a great customer experience at scale.</div><div><br></div><div>Our products provide a powerful foundation for property management companies to take their businesses to the next level. Thousands of property managers rely on us for their day-to-day operations and we’re only getting started.<br><br></div><div>We want to increase the throughput of great ideas through the organization and into customers’ hands. We are driven, disciplined, clear-eyed about tradeoffs, and committed to moving fast <em>without</em> breaking things. Your mission, should you choose to accept it, is to maximize the value we’re delivering to customers, by discovering and validating the best approach to each problem, and designing a great solution we can build in a short amount of time. We follow the <a href="https://basecamp.com/shapeup">Shape Up Process</a>, with influences from Marty Cagan (Silicon Valley Product Group) and the Lean Startup movement. If this excites you, let’s talk!<br><br></div><div><br><strong>Role Summary&nbsp;<br></strong><br></div><div>The Product Manager’s primary mission is to help ensure that we deliver valuable solutions to customers. They lead discovery and delivery on prioritized problems, working closely with design, engineering, success, sales, and marketing to craft high impact features and customer experiences. They work in an empowered and collaborative environment to define scope, meet timelines and achieve business results. They contribute to defining the product vision, mentoring the team, improving approaches for product discovery, and ensuring that the product supports the company’s overall strategy and goals.</div><div><br><br><strong>Ideal Candidate Has Experience In<br></strong><br></div><div><strong><br>Discovery<br></strong><br></div><ul><li>Customer Interviews (Problem interviews, Solution interviews, Usability Testing)</li><li>Customer Journey Maps</li><li>Use Cases</li><li>Customer Segmentation</li><li>User Story Mapping</li></ul><div><br></div><div><strong>Frameworks &amp; Mental Models</strong></div><ul><li>Opportunity Solution Trees</li><li>Problem space vs. Solution space</li><li>Design Thinking</li><li>JTBD + 4 Forces</li><li>Magic Moments</li><li>Business Model Canvas</li><li>BJ Fogg Behavior Model</li><li>MECE</li></ul><div><br></div><div><strong>Systems Thinking</strong></div><ul><li>Leading vs Lagging Indicators</li><li>Funnels</li><li>Behavioral Loops</li><li>Unit Economics</li><li>Bottlenecks &amp; Constraints</li></ul><div><br></div><div><strong>Prioritization</strong></div><ul><li>Identifies biggest risks</li><li>Categorizes risks into Viable, Valuable, Feasible, Usable</li><li>Quickly answers Critical Questions</li></ul><div><br></div><div><strong>Prototyping</strong></div><ul><li>Facilitates Workshops</li><li>Mockups</li><li>Design Sprints</li><li>Collaborates well with Designers &amp; Engineers</li></ul><div><br></div><div><strong>Experimentation</strong></div><ul><li>Experiment Design &amp; Failure Criteria</li><li>Feature Flags</li><li>Alpha/Beta Release Cycles</li></ul><div><br></div><div><strong>Data &amp; Technical Skills</strong></div><ul><li>Cohort Analysis</li><li>SQL</li><li>Data Analysis</li><li>Events (Segment.io)</li><li>Formulas &amp; Calculations</li></ul><div><br></div><div><br><strong>Expectations for your first 90 days:<br></strong><br></div><ul><li>Develop a solid grasp of our product lines, feature sets, value proposition, business model, pricing, product development process, and document this for the benefit of future product team members.</li><li>Can articulate our target customers, product areas and business model</li><li>Listens to or conducts 10 customer interviews</li><li>Updates Employee Onboarding Process</li><li>Become an authority on your product area, its current capabilities, customer problems, and begins shaping solutions.</li><li>Shaped 3 pitches to product area</li><li>Develop product pitches for the current quarter and lead Betting Table exercise to greenlight work.</li><li>Presents pitches to product leadership</li><li>Pitches are greenlit</li><li>Lead delivery efforts on approved pitches</li><li>Earned the respect of their team</li><li>Customers are happy about the changes shipped</li></ul><div><br></div><div><br><strong>Perks</strong>:<br><br></div><ul><li>Monthly Friday Free Day</li><li>Company Holidays</li><li>Paid Time Off (in addition to the above)</li><li>Monthly Healthcare Allowance</li><li>Yearly Vacation Allowance</li><li>Fun and busy work environment with smart, caring people</li><li>Location independence (must align within a few hours of US Pacific Time Zone)</li><li>Mission driven company and values-based culture<br><br></li></ul><div><br><strong>Please only apply if you:<br></strong><br></div><ul><li>Embrace learning new technology&nbsp;</li><li>Learn fast</li><li>Communicate crisply</li><li>Proactively seek solutions</li><li>Own the outcome</li><li>Bring an optimistic “can do” attitude</li><li>Supply your own internet and smartphone</li><li>3 years demonstrated success in similar role:</li><li>PM on 2 successful SaaS products (work sample required)</li><li>Bachelor's Degree (preferred)</li><li>Have B2B SaaS experience (preferred)</li><li>Experience in ShapeUp not required, but beneficial</li><li>Prototype, Pitch, or Project Delivery Plan examples may be requested<br><br></li></ul><div><br></div><div>We have an amazing team of A-Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.</div><div><br></div><div>If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!</div><div><br><br></div><div><strong>In summary...</strong></div><div><br></div><div><em>You can do it in an office</em></div><div><em>You can do it from home</em></div><div><em>We really don’t care</em></div><div><em>As long as it’s known 👇</em></div><div><br></div><div><em>What matters is this…</em></div><div><em>When the chips are down</em></div><div><em>And your back is against the wall</em></div><div><em>Can we count on you to make the right call?</em></div><div><br></div><div><em>Judgment, intuition, or care by another name</em></div><div><em>We call it “Owning The Outcome” - because it really is the whole game</em></div><div><em>Have the customers back, and they will treat you the same</em></div><div><br></div><div><em>If you can do that</em></div><div><em>Then we’re birds of the same feather</em></div><div><em>So come join our team and we’ll make music together.</em></div><div><br><br></div>

Remote Product Manager

<div>🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?</div><div><br></div><div>We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.</div><div><br></div><div><strong>The long version of our story:</strong> Back when web 2.0 was a thing (<em>get off my lawn!</em>) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.<br><br></div><div>Interested in going to new levels of business? Ready to come alongside other teammates in reaching company and individual goals? The Outbound Manager will help pioneer LeadSimple growth initiatives by supporting the BDRs daily alongside the Head of Sales. This role requires a fast pace tempo, servant heart leadership and ability to creatively structure win-win scenarios for our client’s and LeadSimple.&nbsp;</div><div><br><strong>Expectations for your first 90 days:</strong></div><ul><li>Meet the outbound team, understand current strategy, gain familiarity with LeadSimple &amp; property management processes by reading training documentation &amp; making it through educational resources outlined in training, and have proposed an updated outbound strategy.</li><li>Start leading the outbound team with a cadence of 1:1s and updated strategy out of the first 30 days. Team is on track to hit 15 SQLs/BDR minimum. Effectively holding the team accountable.</li><li>Outbound team is starting to hum with BDRs hitting 17+ SQLs/mo with a 20%+ conversion rate.&nbsp;</li><li>Initiate 50+ outbound calls/emails per week&nbsp;</li><li>Develop a plan for BDRs to add NET new logos and cycling through prospects as they move through our funnel.</li><li>Work closely with manager to refine our outbound strategy to exceed targets for 2024</li><li>Initiate 150+ outbound calls/week between 30-60 days generating 3 discovery calls.&nbsp;</li></ul><div><br><strong>A day in the life of…</strong></div><ul><li>Define the company strategy for Outbound within our target market. Set goals, adjust compensation plans, and report on the overall health of the Outbound business.</li><li>Prospect, generate, qualify, process and follow up on leads for external sales appointments. Contacts prospective &amp; existing customers to discuss needs and identify solutions to fit them.</li><li>Passionately pursues client relationships and creatively finds new avenues to build trust and rapport for future sales.&nbsp;</li><li>Hits sales quotas by collaborating with management to develop sales quotas and strategies and maintain your measurements on quota attainment, pushes, pipeline, win/loss ratio, days to close, opportunity size, etc. Own every outcome.</li><li>Effectively close sales by discovering needs and promoting solutions that make sense for both LeadSimple and the customer. It always needs to be a win-win.</li></ul><div><br><strong>Perks:</strong></div><ul><li>Monthly Friday Free Day</li><li>Company Holidays</li><li>Paid Time Off (in addition to the above)</li><li>Monthly Healthcare Allowance</li><li>Yearly Vacation Allowance</li><li>Fun and outcome driven work environment with a smart, hard working team</li><li>Location independence</li><li>Mission driven company and values-based culture<br><br></li></ul><div><br><strong>Please only apply if you:</strong></div><ul><li>Embrace learning new technology&nbsp;</li><li>Learn fast</li><li>Communicate crisply</li><li>Proactively seek solutions</li><li>Own the outcome</li><li>Embody emotional maturity</li><li>Bring an optimistic “can do” attitude</li><li>Supply your own internet and smartphone</li><li>2+ Experience with Outbound Sales Development</li><li>1+ years of experience managing people</li><li>Bachelors Degree in Business, Finance, or Sales (preferred</li><li>Have B2B SaaS experience (preferred)<br><br></li></ul><div>We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.</div><div><br></div><div>If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!</div><div><br></div><div><strong><em>**NOTE: We are not accepting applications in California, Colorado, or New York at this time.</em></strong></div><div><br></div><div><br>In summary...<br><br></div><div><em>You can do it in an office</em></div><div><em>You can do it from home</em></div><div><em>We really don’t care</em></div><div><em>As long as it’s known 👇</em></div><div><br></div><div><em>What matters is this…</em></div><div><em>When the chips are down</em></div><div><em>And your back is against the wall</em></div><div><em>Can we count on you to make the right call?</em></div><div><br></div><div><em>Judgment, intuition, or care by another name</em></div><div><em>We call it “Owning The Outcome” - because it really is the whole game</em></div><div><em>Have the customers back, and they will treat you the same</em></div><div><br></div><div><em>If you can do that</em></div><div><em>Then we’re birds of the same feather</em></div><div><em>So come join our team and we’ll make music together.</em></div><div><br></div>

Remote Outbound Manager

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> ART (UTC -3)</span>, <span class="listing-tag" id="time_zones"> UTC -4</span>, <span class="listing-tag" id="time_zones"> UTC -4:30</span>, <span class="listing-tag" id="time_zones"> UTC -3</span>, <span class="listing-tag" id="time_zones"> UTC -2</span>, <span class="listing-tag" id="time_zones"> SBT (UTC +11)</span>, <span class="listing-tag" id="time_zones"> GMT (UTC +0)</span>, <span class="listing-tag" id="time_zones"> CET (UTC +1)</span>, <span class="listing-tag" id="time_zones"> EET (UTC +2)</span>, <span class="listing-tag" id="time_zones"> MSK (UTC +3)</span>, <span class="listing-tag" id="time_zones"> CEST (UTC +2)</span>, <span class="listing-tag" id="time_zones"> BST (UTC +1)</span>, <span class="listing-tag" id="time_zones"> JST (UTC +9)</span>, <span class="listing-tag" id="time_zones"> CST (UTC +8)</span>, <span class="listing-tag" id="time_zones"> WIB (UTC +7)</span>, <span class="listing-tag" id="time_zones"> MMT (UTC +6:30)</span>, <span class="listing-tag" id="time_zones"> BST (UTC +6)</span>, <span class="listing-tag" id="time_zones"> NPT (UTC +5:45)</span>, <span class="listing-tag" id="time_zones"> IST (UTC +5:30)</span>, <span class="listing-tag" id="time_zones"> UZT (UTC +5)</span>, <span class="listing-tag" id="time_zones"> IRDT (UTC +4:30)</span>, <span class="listing-tag" id="time_zones"> GST (UTC +4)</span><br><br><div><strong>The Role:</strong></div><div><br></div><div>We are looking for a Senior Microsoft Power BI developer for one of our clients. You are a perfect candidate if you are growth-oriented, you love what you do, and you enjoy working on new ideas to develop exciting products and growth features.&nbsp;</div><div><br></div><div><strong>What we are looking for:</strong></div><div><br></div><ul><li>Background with BI tools and systems such as Power BI, Tableau, and SAP</li><li>Prior experience in data-related tasks</li><li>Understanding of the Microsoft BI Stack</li><li>Mastery of data analytics</li><li>Proficiency in software development</li><li>Familiarity with MS SQL Server BI Stack tools and technologies, such as SSRS and T-SQL, Power Query, MDX, PowerBI, and DAX</li><li>Analytical thinking for converting data into relevant reports and graphics</li><li>Ability to handle row-level data security</li><li>Knowledge of Power BI application security layer models</li><li>Ability to run DAX queries on Power BI desktop</li><li>Proficiency in doing advanced-level computations on the data set</li><li>Excellent communication skills are required to communicate needs with clients and internal teams successfully</li></ul><div><br></div><div><strong><br>Nice-to-have:</strong>&nbsp;<br><br></div><ul><li>Time zone: CET (+/- 3 hours).</li></ul><div><strong><br>Responsibilities:<br></strong><br></div><ul><li>Convert business needs into technical specifications and establish a timetable for job completion</li><li>Create, test, and deploy Power BI scripts, as well as execute efficient deep analysis</li><li>Use Power BI to run DAX queries and functions</li><li>Create charts and data documentation with explanations of algorithms, parameters, models, and relationships</li><li>Construct a data warehouse</li><li>Use SQL queries to get the best results</li><li>Make technological adjustments to current BI systems to improve their performance</li><li>Analyse current ETL procedures to define and create new systems<br><br></li></ul><div><br></div><div><strong>What Proxify offers<br></strong><br></div><ul><li><strong>Career-accelerating positions at cutting-edge companies</strong><br>Discover exclusive long-term remote engagements at the world's most interesting product companies.<br><br><br></li><li><strong>Hand-picked opportunities, just for you</strong><br>Skip the typical recruitment roadblocks and biases with personally matched engagements.<br><br><br></li><li><strong>Fast-track your independent developer career</strong><br>Start small and gain more freedom to take on new engagements as you build your independent developer career.<br><br></li><li><strong>A recruitment process that values your time<br></strong>Only one hiring process with the possibility of several positions, without any additional tests.</li></ul><div><br><strong>Salary Range: </strong>€3,200&nbsp; - €6,400 per month</div><div><br><br></div>

Remote Senior MS Power BI Developer

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> CST (UTC +8)</span><br><br><h1>Growth Marketer /Digital Customer Acquisition Senior Manager</h1><div><br></div><div><strong>KNOCK KNOCK! IT'S OPPORTUNITY here...<br></strong><br></div><div>Do what you Love, Love what you do, and love who ya do it with!</div><div><strong><br>Why You’ll Love It Here:</strong></div><ul><li><strong>The People.</strong> You will be <strong>surrounded by some of the most talented, supportive, smart, and kind people, leaders, and teams</strong> – people you can be proud to work with.</li><li><strong>The Mission.</strong> At HBI, we are relentlessly focused on helping people live pain-free lives.&nbsp; It feels good to serve others – and <strong>HBI is the leader in helping people</strong> live pain-free lives.</li><li><strong>The Values.</strong> The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Courage, and Excellence</li><li><strong>High Impact.</strong> Your role is VERY important to us! You will understand our customer's journey, analyze data, create strategies, and execute decisions, growing customer acquisition.</li></ul><div><br><strong>Who is HBI?:<br><br></strong>Here at the <strong>Healthy Back Institute,</strong> we are on a mission to change how people think about health and support people in their journey to live pain-free lives. Over the years, we have<strong> helped millions of people live pain-free, safely, and naturally</strong>. Everything that happens at the Healthy Back Institute is rooted in our core values and our purpose to free people from pain. These are the foundations of how we serve our customers, as well as how we treat each other.<br><br></div><div>We operate similarly to a start-up- lean, efficient, and in growth mode, with room to grow. We have been in business for 22 years, are profitable, and have never laid anyone off. We wear a few hats, have a health &amp; wellness positive mindset, are collaborative, proficient in technology, and operate through data-driven decision-making.&nbsp;<br><br></div><div><strong>Check out the "Who You Are" section- if you feel you have a good amount of what is listed and this remote opportunity makes you say, Yay and WOW!&nbsp;<br></strong><br></div><div><strong>We want to hear from you!&nbsp;<br></strong><br></div><div><br><strong>Who we seek<br><br></strong>We seek a <strong>Growth Marketer /Digital Customer Acquisition Senior Manager </strong>to lead our Customer Acquisition Digital Marketing strategy and direct response marketing team.<br><br></div><div>As the Growth Marketer /Digital Customer Acquisition Senior Manager and department head, you will be a catalyst to identify opportunities and strategize and execute HBI's overall Customer Acquisition initiatives through the awesome growing team and outside agency contributors.<br><br></div><div><strong>Location</strong>: Remote from your home office located in the USA.</div><div><strong><br><br>Who you are-&nbsp;</strong></div><ul><li><strong>A Marketing leader who has worked in-house for a DTC fast-paced, high-growth small to medium organization, running a team and managing agencies for a fast-moving consumer physical product (s).</strong></li><li><strong>You have experience with Video Sales Letters (VSLs)- managing, providing creative input, and optimization.&nbsp;</strong></li><li>A DTC Digital/Growth Marketing Manager with hands-on experience acquiring customers through multiple digital omni-channels.</li><li>You have experience in a <strong>recurring revenue model/subscription business.</strong></li><li>You have held budgetary responsibility of more than <strong>12 Million Dollars </strong>annually for digital ad spend.</li><li>You have <strong>experience growing revenue and increasing your customer base</strong> utilizing SEO, SEM, Paid Social, Paid Search, Video (YouTube) Display, infomercials, commercials, Google Suite, and Affiliate programs.</li><li>You have designed marketing campaigns and strategies utilizing various special offers, bundles, trials, and more while tracking data and ad spend, gleaming insights, making data-driven decisions, and maximizing offer success.</li><li>A master in data crunching, analytics, and digital measurements, able to make data-driven decisions, pivot readily, and react to real-time data creating dashboards reflective of Marketing activity, including graphs, charts, &amp; formulas.</li><li>You have led, managed, and grown a team of direct response marketing customer acquisition channel experts to success, with a mix of in-house team members and agency management.</li><li>You have been responsible for generating large amounts of revenue from existing channels and products while introducing new products and channels into the mix.</li><li>You have performed countless A/B tests, optimizing and scaling new product campaigns.</li><li>You are creative, able to creatively enhance the message, images, flow, and content of all customer Acquisition marketing material, advising team members and third-party agencies' output to stay on brand</li><li>A leader who is equally strategic as you are tactical.</li><li>You are passionate about understanding the customer's journey and audience personas.</li><li>A strong communicator, both in writing and verbal, demonstrating executive-level presentation skills and having a main seat at the leadership table.&nbsp;</li></ul><div><br><strong>Success Factors- What it'll take!<br></strong><br></div><ul><li>Seven (most recent) -plus years in performance-based digital marketing in a D2C FMCG, fast-paced, high-growth, 100% employee-dispersed (remote) organization running user acquisition large-scale marketing campaigns across major ad networks being accountable for more than $12m+ ad spend per year.</li><li>High Technical aptitude- Advanced Google Suite proficiency with advanced Google spreadsheets, as well as experience with analytics platforms such as Google Analytics (Google Certifications a plus)</li><li>Deep knowledge of Key Digital Channels, including&nbsp; Search Marketing, SEO and SEM, YouTube, Affiliates, paid social, Display, and Video Sales Letters (VSL), infomercials, and media planning, inventory, and data platforms.&nbsp;</li><li>4+ years of experience leading or directing teams with the ability to build, develop, and manage performance. This position will manage of a group of five-ten in-house team members plus agencies.</li></ul><div><br><strong>Experience that will separate you from the crowd:<br></strong><br></div><ul><li>Direct Response and Nutritional Supplement Industry experience.</li></ul><div><br><strong>The Cool Things You Get To Do...<br></strong><br></div><div><br>As a leader within the Marketing Acquisition department, you will:&nbsp;<br><br></div><ul><li>Have a seat at the leadership table! Lead, collaborate, and identify opportunities and strategies for HBI's overall Customer Acquisition initiatives, being the voice and expert within the company to speak on customer acquisition's health, growth, and opportunities.</li><li>Be an expert in a D2C, direct marketing environment. You will plan, manage, and optimize an annual marketing budget of twelve million+ in digital spending.</li><li>Hire, mentor, and grow a first-in-class marketing team of both individual contributors and managers to be a customer acquisition “center of excellence.”</li><li>Collaborate and contribute to a re-brand. Get Creative. Solve problems.&nbsp; Innovate. Have a high impact.</li><li>Establish, organize, scale, and present best practices to improve and drive overall customer acquisition strategy and departmental-wide processes.</li><li>Lead and collaborate cross-functionally to accomplish Marketing goals and be accountable for achieving team KPI goals and ROI.</li><li>This team will execute against the company's multiple top-level offer goals Identifying and setting priorities to maximize the impact.</li><li>Optimize and scale existing acquisition channels and offers while Identifying, testing, and growing new acquisition channels and offers.</li></ul><div><br><strong>The Benefits:</strong></div><ul><li>A healthy work/life balance and flexible schedule</li><li>Remote/virtual work-from-home position</li><li>Medical, dental, and vision insurance (full-time only)</li><li>401K Retirement Plan (full-time only)</li><li>Life and disability insurance (full-time only)</li><li>Flexible PTO (full-time only)</li><li>Paid travel</li><li>Paid continuing education</li><li>Performance-based bonuses</li><li>Discount on HBI products</li><li>An amazing team-centered culture felt at all levels of the company!</li></ul><div><br><strong>Please get to know us!<br></strong><br></div><div>Please click on the links below and get to know us better!</div><ul><li>See why WES is "All-In" with the HBI Values! <a href="https://drive.google.com/file/d/1lUwGZaFQvdIFiVxKaBG4thz5uuTeIJ3b/view?usp=share_link"><strong>Wes' AWESOME Video</strong></a></li><li>Explore our proven <a href="http://www.losethebackpain.com/back-pain-relief-products/"><strong>Pain Relieving Products here</strong></a><strong>.</strong></li><li>And find hundreds of customer <a href="http://www.losethebackpain.com/success-stories/"><strong>Success Stories here.</strong></a></li><li>Check out our reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Healthy-Back-Institute-EI_IE764790.11,33.htm"><strong>Glassdoor</strong></a> to learn more about our culture!</li></ul><div><br><strong>Pay Range. </strong>The role, level, and location determine this position's US base compensation range. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.<br><strong>We are interviewing and moving forward.</strong> Depending on the position, Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we cannot follow up with every candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit.<br><strong>The above job posting is not intended to be an all-inclusive list of duties and standards of the position</strong>. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. All employment is “at-will” as governed by the state law where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.<br><strong>HBI is an equal-opportunity employer</strong>. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div><div><br></div>

Remote Growth Marketer /Digital Customer Acquisition Senior Manager

<strong>Time zones:</strong><span class="listing-tag" id="time_zones"> EST (UTC -5)</span>, <span class="listing-tag" id="time_zones"> CST (UTC -6)</span>, <span class="listing-tag" id="time_zones"> MST (UTC -7)</span>, <span class="listing-tag" id="time_zones"> PST (UTC -8)</span>, <span class="listing-tag" id="time_zones"> AKST (UTC -9)</span>, <span class="listing-tag" id="time_zones"> HST (UTC -10)</span><br><br><div><strong>About Us</strong></div><div><a href="https://close.com/">Close</a> is a bootstrapped, profitable, 100% remote, ~80 person team of thoughtful individuals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.</div><div><br></div><div>We ❤️ startups &amp; SMBs. Since 2013, we’ve been building a CRM&nbsp; that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.</div><div><br></div><div><strong>About You</strong></div><div>Close is looking for an analyst to join our Finance team. You’ll work closely with teams across the company including Product and Engineering, Sales, and Marketing to analyze business data, identify growth opportunities, and support decision-making.</div><div><br></div><div>You have a unique blend of technical aptitude and business acumen; You’re just as excited by digging into the data alongside engineers as you are walking through a P&amp;L with our leadership team.</div><div><br></div><div>You’ll report directly to the Director of Finance, <a href="https://www.linkedin.com/in/kaynestroup/">Kayne Stroup</a>.&nbsp;</div><div><br></div><div><strong>About The Role&nbsp;</strong></div><div>As our first analyst and the second member of the Finance team, this role will lay the groundwork for company-wide KPIs and lead cross-team projects to help achieve our company goals. The Senior RevOps Analyst will have the opportunity to build much of our data and reporting infrastructure from scratch, tangibly impacting the business.<br><br><strong>Key Responsibilities</strong></div><ul><li>Develop and maintain our financial dashboards in Metabase.</li><li>Perform ad-hoc queries (SQL / Excel) to support teams across the company.</li><li>Ensure data source and metric accuracy.</li><li>Proactively monitor KPIs to identify areas of opportunity or concern.</li><li>Create financial models in Excel to help forecast company growth and inform business decisions.</li><li>Analyzing current and past financial data and performance.</li><li>Preparing reports and projections based on this analysis.</li><li>Identify trends in business performance and provide recommendations for improvement.</li><li>Manage cross-departmental projects.&nbsp;</li></ul><div><br><strong>Requirements</strong></div><ul><li>3+ years in a technical or analyst role with ownership of business metrics, preferably at a startup or mid-sized tech company.</li><li>Background in engineering, computer science, mathematics, finance, economics, or RevOps.</li><li>Expert SQL (Postgres) and Excel</li><li>Experience with BI tools (e.g., Tableau, Metabase)</li><li>Understanding of the three core financial statements.</li><li>Cross-departmental project management experience.</li><li>Familiarity with B2B SaaS metrics.</li><li>A knack for translating complex data into actionable, digestible business insights.</li><li>Enthusiasm in the face of ambiguous problems and the ability to identify and organize relevant data.</li><li>Must be physically located in the US.</li></ul><div><br><strong>Why Work With Us?</strong></div><ul><li><a href="https://www.youtube.com/watch?v=ZbyGnLhtj0o&amp;feature=youtu.be">Culture video</a> 💚</li><li>100% remote company (we believe in trust and autonomy)</li><li>Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay</li><li><a href="https://www.youtube.com/watch?v=gKjyXMz-q-Q&amp;feature=youtu.be">Annual team retreats</a> ✈️</li><li>Quarterly virtual summits</li><li>5 weeks PTO + Winter Holiday Break</li><li>2 additional PTO days every year with the company</li><li>1 month paid sabbatical every 5 years</li><li>Paid parental leave</li><li>Medical, Dental, Vision with HSA option (US residents)</li><li>401k matching at 6% (US residents)</li><li>Dependent care FSA (US residents)</li><li>Contributor to <a href="https://stripe.com/climate">Stripe's climate</a> initiative 🌍❤️&nbsp;</li><li><a href="https://close.io/about/">Our story and team</a> 🚀</li></ul><div><br><strong>Our Values</strong></div><ul><li>Build a house you want to live in -- Examine long-term thinking and action</li><li>No BS -- Practice transparency and honesty, especially when it’s hard</li><li>Invest in each other -- Build successful relationships with your coworkers and customers&nbsp;</li><li>Discipline equals freedom -- Keep your word to yourself and others</li><li>Strive for greatness -- Constantly challenge yourself and others&nbsp;</li></ul><div><br><strong>How We Work Together</strong></div><ul><li>Productivity, Quality &amp; Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.&nbsp;</li><li>Asynchronous communication &amp; collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.&nbsp;</li><li>Appreciation for Deep Work: *During your normal work day, not after a day of meetings*.&nbsp;</li><li>Autonomy &amp; Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.&nbsp;</li></ul>

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