9 days ago

Logo of Morgan & Morgan, P.A.

Salesforce Support Technician

$60.0k - $90.0k

Morgan & Morgan, P.A.

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Summary: The Salesforce Support Technician will be responsible for delivering white glove level support, both over the phone and in person, to our 6000+ employees utilizing our Salesforce platform. The Salesforce Support Technician performs routine to moderately complex troubleshooting of errors and issues and works with our development team to resolve and maintain staff productivity. Responsibilities: Responds to Salesforce-related tickets escalated from other technicians Act as a subject matter expert for Salesforce. Creates, monitors, tracks, schedules, updates, and closes tickets within FreshService ITSM tool in a timely manner. Provide friendly, white glove level support via phone, email and on-site. Collaborate with vendors to resolve issues as necessary Qualifications: 2+ years of experience in an IT Help Desk role 1-2 years of experience supporting Salesforce Experience in Office 365 and Active Directory Servi Apply now and work remotely at Morgan & Morgan, P.A.

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