21 days ago

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Summary: The Client Support Specialist (CSS) collaborates with the Client Support Management team to ensure the success of our client programs! The Specialist role works closely with Client Support Managers to develop positive relationships with their clients and become product experts, trusted advisers, strategists, and problem solvers. In this highly collaborative role, the Specialist focuses on improving the overall health and satisfaction of our clients! Responsibilities: Fields troubleshooting emails and calls from the client and responds to issues and inquiries. Ensures first-order health for new clients and/or programs. Pulls key reports, metrics, and data and analyzes to promote program success. Acts as a product expert and serves as an advocate for the client and Onbe. Works with Client Support Managers to prepare for Business Reviews and client meetings. Demonstrates client knowledge to advise quarterly client budgeting exercises and revie Apply now and work remotely at Onbe

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